{"id":59171,"date":"2024-01-22T10:43:33","date_gmt":"2024-01-22T09:43:33","guid":{"rendered":"https:\/\/dorogimedence.hu\/?p=59171"},"modified":"2024-01-22T10:43:33","modified_gmt":"2024-01-22T09:43:33","slug":"2024-majusatol-a-volanbusz-ugyfelszolgalati-feladatait-is-a-mavdirekt-latja-majd-el","status":"publish","type":"post","link":"https:\/\/dorogimedence.hu\/index.php\/2024\/01\/22\/2024-majusatol-a-volanbusz-ugyfelszolgalati-feladatait-is-a-mavdirekt-latja-majd-el\/","title":{"rendered":"2024 m\u00e1jus\u00e1t\u00f3l a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a M\u00c1VDIREKT l\u00e1tja majd el"},"content":{"rendered":"<p><strong>Id\u00e9n janu\u00e1rban \u00fcnnepli az \u00fajj\u00e1szervez\u00e9s\u00e9nek 10. \u00e9vfordul\u00f3j\u00e1t a M\u00c1V-START telefonos \u00fcgyf\u00e9lszolg\u00e1lata a M\u00c1VDIREKT. A jubileumra egy rekord\u00e9vvel k\u00e9sz\u00fcltek, 2023-ban t\u00f6bb mint 750 ezer h\u00edv\u00e1st bonyol\u00edtottak le, valamint elindult a mesters\u00e9ges intelligencia \u00e1ltal m\u0171k\u00f6dtett robotasszisztens Elvira, aki 333 ezer alkalommal seg\u00edtette az utasokat. 2024 m\u00e1jus\u00e1t\u00f3l pedig m\u00e1r a M\u00c1V-VOL\u00c1N-csoport sz\u00edneiben a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a M\u00c1VDIREKT l\u00e1tja majd el.<\/strong><\/p>\n<p>A vas\u00fathoz 2014-ben visszaker\u00fclt M\u00c1VDIREKT id\u00e9n \u00fcnnepeli 10 \u00e9ves sz\u00fclet\u00e9snapj\u00e1t. A visszaszervez\u00e9se sor\u00e1n nagy hangs\u00falyt fektettek a telefonos \u00fcgyf\u00e9lszolg\u00e1lati szolg\u00e1ltat\u00e1s meg\u00faj\u00edt\u00e1s\u00e1ra, \u00fajragondol\u00e1s\u00e1ra. Ezzel egyidej\u0171leg vezette ki a vas\u00fatt\u00e1rsas\u00e1g az internetes jegy\u00e9rt\u00e9kes\u00edt\u00e9s elterjed\u00e9se miatt az InterCity p\u00f3tjegy el\u0151rendel\u00e9st, helyette nagy hangs\u00falyt fektettek a jegy\u00e9rt\u00e9kes\u00edt\u0151 automat\u00e1kon t\u00f6rt\u00e9n\u0151 v\u00e1s\u00e1rl\u00e1s \u00e9s az e-vonatjegyek megv\u00e1lt\u00e1s\u00e1snak telefonos t\u00e1mogat\u00e1s\u00e1ra. A M\u00c1VDIREKT men\u00fcrendszere a visszaszervez\u00e9ssel teljesen meg\u00fajult.<\/p>\n<p>A M\u00c1VDIREKT egy k\u00f6nnyen \u00e1tl\u00e1that\u00f3, maximum k\u00e9tl\u00e9pcs\u0151s m\u00e9lys\u00e9g\u0171 men\u00fcrendszert kapott, r\u00f6vid v\u00e1rakoz\u00e1si id\u0151t, \u00e9s meglep\u0151en gyors \u00fcgyint\u00e9z\u0151h\u00f6z jut\u00e1st biztos\u00edtva. Az Index.hu akkori, orsz\u00e1gos call centerek k\u00f6z\u00f6tt v\u00e9gzett felm\u00e9r\u00e9s\u00e9n a M\u00c1VDIREKT az els\u0151 helyen v\u00e9gzett az \u00fcgyint\u00e9z\u0151h\u00f6z jut\u00e1s legr\u00f6videbb idej\u00e9nek verseny\u00e9ben. Az \u00e1tlagos v\u00e1rakoz\u00e1si id\u0151 2023-ban is alig 39 m\u00e1sodperc volt, mik\u00f6zben a h\u00edv\u00e1sok mennyis\u00e9ge cs\u00facsot d\u00f6nt\u00f6tt, t\u00f6bb mint 750 ezren kerest\u00e9k fel a telefonos \u00fcgyf\u00e9lszolg\u00e1latot.<\/p>\n<p>M\u00e1r az els\u0151 \u00e9vben nagyj\u00e1b\u00f3l 540 ezer h\u00edv\u00e1s futott be a M\u00c1VDIREKT-hez, mely sz\u00e1m 2023-ra m\u00e1r meghaladta a 750 ezret. Az elm\u00falt 10 \u00e9vben \u00f6sszesen t\u00f6bb mint 5,6 milli\u00f3 telefonh\u00edv\u00e1s \u00e9rkezett a telefonos \u00fcgyf\u00e9lszolg\u00e1lathoz. \u00c1tlagosan 97-98 %-os a be\u00e9rkezett h\u00edv\u00e1sok megv\u00e1laszol\u00e1s\u00e1nak ar\u00e1nya. A be\u00e9rkez\u0151 telefonh\u00edv\u00e1sok kezel\u00e9se mellett az utasok e-mailben \u00e9rkez\u0151 k\u00e9rd\u00e9seire is v\u00e1laszolnak, melynek sz\u00e1ma 2014-ben m\u00e9g \u00e9pp el\u00e9rte a 19 ezret, 2023-ra viszont m\u00e1r k\u00f6zel 57 ezer \u00edr\u00e1sos v\u00e1laszt k\u00fcld\u00f6tt ki a M\u00c1VDIREKT, f\u0151k\u00e9nt a d\u00edjszab\u00e1si \u00e9s menetrendi k\u00e9rd\u00e9sekre v\u00e1laszolva. A 10 \u00e9v alatt \u00f6sszesen k\u00f6zel 300 ezer v\u00e1laszlevelet kaptak t\u0151l\u00fck az \u00fcgyfelek.<\/p>\n<p>K\u00f6zel 1 \u00e9ves, igen intenz\u00edv fejleszt\u0151i munka eredm\u00e9nyek\u00e9nt 2023 janu\u00e1rj\u00e1ban szolg\u00e1latba \u00e1llt Elvira, a M\u00c1VDIREKT robotasszisztense, aki mesters\u00e9ges intelligenci\u00e1ja r\u00e9v\u00e9n egy \u00f6nkiszolg\u00e1l\u00f3 rendszerbe \u00e1gyazva v\u00e1laszokat k\u00e9pes adni a belf\u00f6ldi menetrendi k\u00e9rd\u00e9sekre. Elvira c\u00e9lzott k\u00e9rd\u00e9seket tesz fel az \u00e9rdekl\u0151d\u0151knek \u00e9s t\u00f6bb milli\u00f3nyi k\u00f6zleked\u00e9si adatb\u00f3l a kiaj\u00e1nl\u00e1s sor\u00e1n az utaz\u00e1si ig\u00e9nyeknek legink\u00e1bb megfelel\u0151 menetrendet mondja el. A robotasszisztens 2023 okt\u00f3ber\u00e9t\u0151l egy \u00fajabb funkci\u00f3val b\u0151v\u00fclt, melynek seg\u00edts\u00e9g\u00e9vel azonos\u00edtani tudja, hogy ha a h\u00edv\u00f3 f\u00e9l mobiltelefonsz\u00e1mr\u00f3l \u00e9rdekl\u0151dik \u00e9s a lek\u00e9rdezett menetrendi \u00e9s jegy\u00e1rra vonatkoz\u00f3 aj\u00e1nlatot m\u00e1r nem csak sz\u00f3ban, hanem az utas v\u00e1laszt\u00e1s\u00e1nak megfelel\u0151en \u00edr\u00e1sban, a kijelzett mobilsz\u00e1mra t\u00f6rt\u00e9n\u0151 SMS k\u00fcld\u00e9s\u00e9vel is meg tudja adni az utasoknak. A robotasszisztens jelent\u0151s seg\u00edts\u00e9get ny\u00fajt a M\u00c1VDIREKT mindennapi munk\u00e1j\u00e1ban, hisz am\u00edg Elvira az egyszer\u0171bb belf\u00f6ldi menetrendi k\u00e9rd\u00e9sekre k\u00f6nnyed\u00e9n v\u00e1laszolni tud, addig az \u00fcgyint\u00e9z\u0151k a komplexebb tud\u00e1st ig\u00e9nyl\u0151 feladatokra tudnak koncentr\u00e1lni, ezzel is emelve a telefonos \u00fcgyf\u00e9lszolg\u00e1lati tev\u00e9kenys\u00e9g \u00e9rt\u00e9k\u00e9t. Elvira 2023-ban t\u00f6bb 333 ezer alkalommal seg\u00edtette az utasokat h\u00edv\u00e1sukkor.<\/p>\n<p>A M\u00c1VDIREKT a h\u00e9t minden napj\u00e1n \u00e9jjel-nappal h\u00edvhat\u00f3 a +36 (1) 3 49 49 49 -es telefonsz\u00e1mon, Telekom h\u00e1l\u00f3zatb\u00f3l a +36 30 499 4999-es telefonsz\u00e1mon, Yettel h\u00e1l\u00f3zatb\u00f3l a +36 20 499 4999-es, Vodafone h\u00e1l\u00f3zatb\u00f3l pedig a +36 70 499 4999-es sz\u00e1mon \u00e9rhet\u0151 el vagy online a M\u00c1V-VOL\u00c1N-csoport<a tabindex=\"0\" href=\"https:\/\/www.mavcsoport.hu\/ugyfelszolgalat\/uzenetkuldes\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline; color: #0000ff;\"> honlapj\u00e1n<\/span><\/a>.<\/p>\n<p><em>Bor\u00edt\u00f3k\u00e9p, forr\u00e1s: M\u00c1V Zrt. Kommunik\u00e1ci\u00f3s Igazgat\u00f3s\u00e1g<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Id\u00e9n janu\u00e1rban \u00fcnnepli az \u00fajj\u00e1szervez\u00e9s\u00e9nek 10. \u00e9vfordul\u00f3j\u00e1t a M\u00c1V-START telefonos \u00fcgyf\u00e9lszolg\u00e1lata a M\u00c1VDIREKT. A jubileumra egy rekord\u00e9vvel k\u00e9sz\u00fcltek, 2023-ban t\u00f6bb mint 750 ezer h\u00edv\u00e1st bonyol\u00edtottak le, valamint elindult a mesters\u00e9ges intelligencia \u00e1ltal m\u0171k\u00f6dtett robotasszisztens Elvira, aki 333 ezer alkalommal seg\u00edtette az utasokat. 2024 m\u00e1jus\u00e1t\u00f3l pedig m\u00e1r a M\u00c1V-VOL\u00c1N-csoport sz\u00edneiben a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a<\/p>\n","protected":false},"author":1,"featured_media":59172,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[6934,3],"tags":[292,7681,1015],"class_list":{"0":"post-59171","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-belfold","8":"category-hirek","9":"tag-mav","10":"tag-mavdirekt","11":"tag-volanbusz"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2024 m\u00e1jus\u00e1t\u00f3l a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a M\u00c1VDIREKT l\u00e1tja majd el<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dorogimedence.hu\/index.php\/2024\/01\/22\/2024-majusatol-a-volanbusz-ugyfelszolgalati-feladatait-is-a-mavdirekt-latja-majd-el\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"2024 m\u00e1jus\u00e1t\u00f3l a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a M\u00c1VDIREKT l\u00e1tja majd el\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Id\u00e9n janu\u00e1rban \u00fcnnepli az \u00fajj\u00e1szervez\u00e9s\u00e9nek 10. \u00e9vfordul\u00f3j\u00e1t a M\u00c1V-START telefonos \u00fcgyf\u00e9lszolg\u00e1lata a M\u00c1VDIREKT. A jubileumra egy rekord\u00e9vvel k\u00e9sz\u00fcltek, 2023-ban t\u00f6bb mint 750 ezer h\u00edv\u00e1st bonyol\u00edtottak le, valamint elindult a mesters\u00e9ges intelligencia \u00e1ltal m\u0171k\u00f6dtett robotasszisztens Elvira, aki 333 ezer alkalommal seg\u00edtette az utasokat. 2024 m\u00e1jus\u00e1t\u00f3l pedig m\u00e1r a M\u00c1V-VOL\u00c1N-csoport sz\u00edneiben a Vol\u00e1nbusz \u00fcgyf\u00e9lszolg\u00e1lati feladatait is a\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dorogimedence.hu\/index.php\/2024\/01\/22\/2024-majusatol-a-volanbusz-ugyfelszolgalati-feladatait-is-a-mavdirekt-latja-majd-el\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:site_name\" content=\"Dorogi-medence Region\u00e1lis H\u00edrport\u00e1l\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dorogimedence\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:published_time\" 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